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To create a User Mailbox, follow the below steps :

Step 1: Open Exchange Management Console (EMC) and expand the Recipient Configuration node.


Step 2: Right click on Mailbox and choose New Mailbox, You can also create a new Mailbox by click on New Mailbox from the right side pane under Actions

On the New Mailbox page, The available mailboxes are:

User Mailbox :
 Select this button to create a mailbox that is owned by a user to send and receive e-mail messages. User mailboxes can’t be used for resource scheduling.

Room Mailbox :
 Select this button to create a mailbox that will be used as a location resource for scheduling meetings. Room mailboxes can be included in meeting requests as resources and can be configured to automatically process incoming requests.
If you create a new user account for the room mailbox in Active Directory, it will be disabled. If you plan to associate the room mailbox with an existing account, you must select a disabled account.

Equipment Mailbox :
 Select this button to create a mailbox that will be used as a resource for scheduling meetings. Equipment mailboxes can be included in meeting requests as resources and can be configured to automatically process incoming requests.

Linked Mailbox : 
 Select this button to create a user mailbox that is accessed by a user in a separate, trusted forest. You must still create a user account in the forest in which Exchange Server resides. This is required to create the necessary Active Directory object for storing the mailbox information.


Step 3: Choose User Mailbox then click Next.

Step 4: On the User Type page, you can either create a new email for a new user or a new email for an existing user in Active Directory.

1) New User : Select this button to simultaneously create a new user in Active Directory and mail-enable the user.

2) Existing users :  Select this button to mail-enable one or more existing users.


Step 4.1: If you have selected New User and then click Next. On the User Information page, fill the user information and then click Next.
If you want to create the user in a specific OU, then select the checkbox beside Specify the organization unit rather than using a default one and then click Browse, select the appropriate OU and click OK. Once all the User information information has been filled, click Next.


Step 4.2: Existing users, If you already have an Active Directory user wish to create for him/her a new email, then Select Existing User and then click Add to open the Select User dialog box. This dialog box displays a list of user accounts in the forest that aren’t mail-enabled or don’t have Exchange mailboxes. Select the user accounts you want to mail-enable, and then click OK to return to the wizard.


Step 5: Type the Alias for your user mailbox, and then specify the mailbox database, retention policy, exchange ActiveSync mailbox policy and Address book policy ( if available ).I will be only selecting the mailbox database, as I didn’t create any policy yet. To select a database, select Specify the mailbox database rather than using a database automatically selected, then click Browse.

Step 6: The available databases will be displayed. Select the mailbox database and then click OK.

Step 7: If you have any retention policy, Exchange Active Sync mailbox policy or Address book policy, please browse and select appropriate policies and click next.

Step 8: Review the configuration settings and then click New.

Step 9: The wizard will be completed successfully. You can click on Finish to close the wizard.


Finally, you can see the new user created in the Mailbox node under Recipient Configuration.



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